Terms and Conditions of Use


Please read my Ts&Cs carefully before purchasing, by purchasing with The Practical Balance you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

The Practical Balance own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on The Practical Balance website, we make no warranties, whether express or implied in relation to its accuracy. Please see our Privacy Policy for details of our GDPR compliance.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you book with The Practical Balance you will be sent an order confirmation detailing your booking, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.


I agree to serve as your Coach - to partner with you to identify and achieve your personal and/or professional goals.  As your Coach, I cannot guarantee results.  You will create powerful results by having the courage and determination to forward the action in your life.
As your Coach, I will be non-judgmental, objective and open throughout the coaching process.  I will encourage and challenge you to support you in reaching your full potential.
During our coaching sessions, I will devote my time, thoughts, and energy to you, exclusively.  In between our sessions, I may not be instantly available, as I may be attending to others, or myself.  I will, however, always attempt to be respond to you within 24 hours.
I am a Coach, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions.  If any issues come up for you that should be handled by a licensed therapist or physician, I ask that you must attend to your health by contacting the appropriate professional.  I will observe the confidentiality of all our discussions to the fullest extent of the law, and so long as I don't fear for your or another person's safety.

The time and location of our meetings will be mutually agreed.  Where possible, we will have a regular slot as this helps both of us plan our lives; there will be times one or both of us need to change this and I will do my best to accommodate you.  If our meeting is taking place over Skype or the phone, I will call you, unless we specifically make other arrangements.



This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality ACCPH Code of Conduct (http://www.accph.org.uk/accph/code-of-conduct) but is not considered a legally confidential relationship (like in Medicine or Law).  The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent.  The Coach will not disclose the Client’s name as a reference without the Client’s consent.  Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, further coach professional development and/or consultation purposes.


Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the services that you have ordered, we will contact you as soon as possible by e-mail to the address provided. This will be to inform you of the correct price of the services, and to ask you if you wish to continue with the booking at the amended price, or to cancel the booking altogether. Any special offers will have a clear displayed end date.


The Practical Balance main payment method is bank transfer. The Practical Balance also accepts Stripe.

Any contract for bookings made through the website will be with The Practical Balance. The Practical Balance must receive payment of the whole of the price for the services before your booking can be accepted, and the contract formed. All fees must be paid 72 prior to the commencement of the session.

Once payment has been received The Practical Balance will confirm that your booking has been received by sending an email to you at the email address you provide. The Practical Balance acceptance of your booking brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your booking will not form part of the contract.

Your details will be held on our system in accordance with our data protection policy - compliant with GDPR, as detailed in our Privacy Policy.


If you are not able to attend our planned session, please give me 72 hours’ notice.  If you do not show up for a scheduled session within 15 minutes of the start time, for any reason, and provide no notice, we will not make up that time and you will be charged for the session.

If I need to reschedule, I will give you at least 72 hours’ notice; in the event of an emergency or illness that prevents me giving you this notice, I will reschedule our session at no extra cost.

Termination & Refunds

Either the Client or the Coach may terminate this agreement at any time in accordance with the above Cancellation Policy.  Fees already paid will not be refunded.


The Practical Balance

Vix Anderton



Last edited May 2018